Solutions for Customer Support Department

Revolutionize Customer Service Economics

Process customer requests 3x faster while maintaining perfect quality. Our AI platform handles 80% of routine inquiries automatically, intelligently routes complex cases, and scales instantly during peak times - all while reducing operational costs by 50%.

Comprehensive Service Coverage

Level 1 support automation / Complex inquiry routing / Multi-language support (120+) / 24/7 availability Peak time scaling

Proven Performance

80% automation rate / 3x faster processing / 99% customer satisfaction / Zero wait times / Perfect quality consistency

Operational Excellence

50% cost reduction / Handle 15,000+ simultaneous calls / 3-week deployment / Seamless CRM integration

One of the largest mobile network operators in the world with 160 million customers completely transformed their customer service operations. In 300 million dialogues, 99% of respondents could not recognize they were talking to AI.

Customer
CEO

Enterprise-Grade Customer Service Automation

Handle millions of customer interactions while maintaining consistent quality across all channels. Our AI platform integrates with your existing systems, supporting everything from simple inquiries to complex support cases - all while continuously improving through real-time learning.

Major telecommunications operator with 53 million subscribers achieved significant improvement in customer satisfaction while reducing operational costs by 50% through implementation of Voctiv AI platform.

Customer
CEO

Intelligent Operations

Automatic call categorization / Smart escalation protocols / Context-aware responses / Real-time language switching

Advanced Analytics

Real-time performance monitoring / Customer satisfaction tracking / Service quality analytics / Continuous improvement insights

Seamless Scaling

Instant capacity adjustment / Peak handling without degradation / Multi-location support / Global language coverage