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Gen-AI Platform for Telecommunications

Transform your contact center into an AI-powered revenue generator. Trusted by telecom operators serving 500M+ subscribers worldwide.
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Trusted By 18,000+ Companies

Redefine Customer Service Economics in Telecom


Process customer requests 3x faster while reducing operational costs by 50%. Our AI platform handles everything from technical support to sales, scaling instantly during peak times and maintaining consistent quality across all customer touchpoints. Already enhancing contact centers of world's largest telcos with 10,000+ virtual agents.

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Comprehensive Telecom Solutions
Technical troubleshooting / Plan changes and upgrades / Bill payments and collections / Service activation support / Proactive outage notifications
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Unmatched Efficiency
80% of requests solved by AI / 20% intelligent routing to experts / 39% conversion rate for upselling / 3x faster processing than human agents
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Proven ROI
50% reduction in operational costs / Handle up to 15,000 simultaneous conversations / Deployment in 3 weeks with minimal training data / Seamless integration with telecom BSS/OSS
One of the largest mobile network operators in the world with 160 million customers transformed their customer service operations with Voctiv AI platform, completely replacing traditional contact center approach

Enterprise-Grade AI for Modern Telcos


Handle millions of customer interactions across all channels while maintaining perfect quality. Our platform seamlessly integrates with your existing systems, supporting everything from simple inquiries to complex technical support cases - all while actively driving revenue through intelligent upselling.

Major telecommunications operator with 53 million subscribers achieved 20% conversion rate increase while reducing operational costs through implementation of Voctiv AI platform.
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Omnichannel Excellence
Seamless voice and text handling / Support for 120+ languages / Real-time language switching / Consistent experience across channels
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Intelligent Automation
Automated troubleshooting workflows / Smart escalation protocols / Proactive service notifications / Contextual upselling opportunities
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Advanced Analytics
Real-time performance monitoring / Customer satisfaction tracking / Service quality analytics / Revenue generation insights