Free Contact Center, Collections and Telecom Tools

Free calculators for contact center, collections and telecom teams. Enter your own numbers, see the result at once and, where it matters, how an AI voice agent changes it. Calculations run in your browser.

Contact center staffing and cost

• Erlang C calculatorAgents needed for your service level, with and without an AI agent.
• AI agent vs human agent costMonthly cost of people vs an AI voice agent, and the break-even price per minute.
• Average handle time (AHT)AHT from talk, hold and after-call work, and what each second is worth.
• First call resolution (FCR)FCR rate and the cost of repeat contacts.
• Call abandonment rateAbandon rate with and without short abandons, and the value of lost calls.

Customer experience

• CSAT scoreCSAT from 1-5 ratings, with a 95% confidence range.
• Net Promoter Score (NPS)NPS from promoters, passives and detractors, with a margin of error.

Collections

• Credit roll rateHow balances move between delinquency buckets and how much reaches 90+ days.
• Collection effectiveness index (CEI)How much of what was collectible you actually collected.
• Cost to collect: AI agents vs your teamCost per collected dollar with human agents and with AI voice agents.

Telecom

• Telecom churn rateMonthly and annual subscriber churn, revenue lost and what retention calls can keep.

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